Frequently Asked Questions (FAQ)

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1. How can I contact customer support?

You can reach our support team via email at support@unitedlegacyco.com

We’re happy to help and will get back to you as soon as possible.

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2. What’s your return/refund policy?

All United Legacy Co. products are custom-made, and as such, we generally do not accept returns or exchanges unless the item is damaged, defective, incorrect, or lost during transit.

If you encounter any issues with your order, please contact ........... within 2 days of receiving the item.

Be sure to include your order number and clear photos of the issue.

Eligible cases may receive a free replacement or refund, depending on the circumstances.

Please note, we do not offer refunds or replacements for:

  • Incorrect size chosen by the customer
  • Address errors
  • Change of mind after purchase

Replacement orders will follow the standard production and shipping timelines.

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3. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

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4. How do I track my order?

When available, we will send you the tracking number with the confirmation email so that you can track the package online

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5. Why the tracking status has not been updated?

Tracking information may not update immediately in some cases; however, please rest assured that your item is on its way.

Here are some reasons why tracking information may be temporarily unavailable:

  • There may be delays between scanning events and carrier system updates. After your order is shipped, tracking information can take a few days to appear—please allow additional time and check back later.
  • The package may not be scanned until it reaches a regional hub near the destination.
  • Tracking updates may pause while the package is in transit and will typically resume once it reaches your local area. Delivery timelines remain valid regardless of tracking update frequency.

If your tracking status has not been updated for more than 10 days, please contact our customer support team at........................., and we will be happy to assist you further.

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6. How long does delivery take?

We process orders on business days (Monday through Friday, Pacific Time), excluding U.S. Postal Service holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Shipping & Processing:

  • Processing time: 3–10 business days
  • Shipping time: Orders are typically shipped within 5–10 business days. If you need your order by a certain date, please email us at .................